UK Office Manager – Sales and Marketing Support Bromsgrove UK

Mid Dairymaster in Account management Email Job
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Job Detail

  • Open Positions 1
  • Experience 5 Years
  • Qualifications Diploma

Job Description

·         Professionally handle sales enquiries, gathering customer details and broad requirements, following up with the customer as a first email within 1 hour of the enquiry (preferably within 10 minutes of the phone call ending) and ensuring the sales rep contacts them either the same day or within 24 hours.

·         Continuous monitoring of the sales pipeline and activities daily.

·         Ensuring CRM is updated as promptly as possible but at least within the same week the activity happened.

·         Ensuring all systems and paperwork is completed properly and all necessary documentation is in place. e.g. sales agreements, installation test reports

·         Checking all incoming paperwork in relation to pricing and quotations from the sales team.

·         Ensuring accounts processes are followed correctly. Deposits received, payment collection on goods delivery, final payments and credit management of dealers.

·         Ensuring the work of the technical team is charged on a weekly basis.

·         Coordinating marketing and sales events in conjunction with the sales teams.

·         Ensure proper communication and reporting within all parts of the organisation and to our dealer network

·         Manage internal Customer+ CRM system and ensure all enquiries are comprehensively and accurately logged.

  • Support the Sales Managers with follow up calls to end users as and when requested.

·         Regular communication to the UK sales team of all leads needing to be followed up.

  • Ensuring accounts are up to date and liaising with the dealer network and Area Managers regarding debt control.
  • Regular communication with dealers around order confirmations, deliveries, scheduling shipments or managing delays.
  • Communicate with Ireland HQ to schedule shipments, lead times, freight costings etc.
  • Using automated computer systems to create invoices and monitor stock control.

·         Ensure all weekly reporting across the DMUK Team is completed.

·         Fully utilize skills and abilities to support the daily activities of Dairymaster sales people.

·         Help support the technical requirements of in-field and in-person training needs of Dairymaster dealers and customers.

·         Together with the National Sales & Marketing Manager UK, assist with general marcom communications and dealer follow up.

  • Brochure packs are sent to prospective customers in a timely manner.

Required skills