Open Positions 1
Experience 3 Years
Service Desk Expert
One of the world’s largest IT companies is looking to set up a satellite office in Sneem in beautiful South Kerry.
For full details see https://www.sneemdigitalhub.ie/career-opportunities
The role holder works under limited supervision generally in routine business as usual situations supporting several products, product sets and systems to help maintain the availability of the IT services delivered to end users. The role holder is also able to resolve non routine issues and recognizes the importance of meeting Service Level Agreements and is focused on meeting customer expectations. The role holder will resolve escalations from other team members and will have a good knowledge of their working area, processes and required technical skills.
- Experience with Oracle or Microsoft technologies desirable.
- Experience with ServiceNow a bonus.
- Experience of Enterprise server / database development or support desirable.