Service Manager

Full time Dairymaster in Engineering Email Job
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Job Detail

  • Open Positions 1
  • Experience 7 Years
  • Qualifications Diploma

Job Description

  • Coordinate daily/weekly work schedules for the installation teams.
  • Assign daily service calls for breakdown/repair/service for the service teams.
  • Receive and log customer calls and re-direct to the service technician or dealer.
  • Work pro-actively at building relationships with dealers/customers to generate extra business.
  • Where appropriate initiate sales enquiries and forward to sales team.
  • Dealing with customers on site in the shop at Dairymaster headquarters.
  • Ensure complete customer satisfaction with a prompt response & solution to their queries/issues.
  • Overseeing maintenance and upkeep of company vehicles, maintain service logs, NCT compliance & review daily vehicle lists & take corrective action if required.
  • Booking hotels and travel as necessary for installation jobs (domestic & foreign).
  • Flexibility with working hours & working locations and available for overtime when/if required.

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